E-Commerce Survey
Please take a few moments to complete this survey
Basic Information
First Name
Last Name
Gender
Male
Female
Other
Age
18-22
23-31
32-35
36-44
45+
Occupation
Student
Professional
Homemaker
Retired
Self-Employed
Other
Questions
Q1. Do you trust online trade?
Not at all
kind of, but I keep being careful
I am confident enough
I am fully confident
Q2. How often do you shop online?
Once a week or more
2-3 times a month
Once a month
Every few months
Rarely/Never
Q3. When you visit the site, where are you using the computer from? (several answers possible)
Home
Office
Other
Q4. On which websites did you shop? (several answers possible)
Ebay
Amazon
Yahoo
Tesco
Other
Q5. What are the reasons that most often cause you to return an item. (several answers possible)
Changed Mind
Poor Fit
Did not meet expectations
Damaged Item
Wrong Item
Please leave any additional comments here.
